The quality of the services provided by the housing and communal services to the population is far from always adequate to the price that we have to pay. Even with regular malfunctions, the receipt is included in the receipt in the receipt, and not the actual. What to do in this case? Remember, you have the right to go to court to defend your rights. And here is the instruction that you can follow.
First, find out if your house has been carried out in your house and when. The law prescribes it to conduct it at least once every 30 years. Contact the housing office, start collecting documents indicating the need to carry out overhaul. If you are afraid not to cope alone, you can create an initiative group or self -government committee.
It is important to determine which organization is responsible for the absent heating, and find out the addresses of higher authorities. This is probably the district housing and operational office and the administration of the municipality (district), respectively,.
When this information is received, interview your neighbors about the disabling heating or emergency situations. For each certificate, a statement should be written addressed to the head of the house management, ending with the words “I ask you to eliminate the shortcomings, bring the system heating to working condition, indicate the causes of the malfunction and give an answer within 10 days”. You can make a group complaint, under which residents put their signature and date. All these documents are drawn up in three copies: for the house management, administration and one copy, leave it to yourself.
In the accident, immediately inform the repairs dispatcher about this. Do not forget to find out the record number under which your appeal is registered, fix it and the date – in the future it will come in handy to draw up a statement of claim. If the dispatcher refuses to tell you the number, do not be lazy to go to the housing office and get this information. ZhEK employees must draw up an act on the causes of the accident that you and the neighbors must sign. Remember the second copy – demand it for opponents.
If the housing office does not respond to your complaints, make a claim on behalf of the residents of the house in the name of the head of the office with a demand to include your house in the overhaul plan. If you are refused or not react at all, prepare a lawsuit in court. To do this, contact the construction organization for an independent examination. After the examination, an expert opinion is drawn up, on the basis of which a statement of claim is prepared on behalf of the residents. Choose a person who, according to a decorated power of attorney, will represent your interests in court.
